+44 141 739 7700 info@bnbguru.co.uk

Privacy Policy

About this Privacy Policy

BNB Guru Ltd takes your data privacy seriously. In order to provide you with our services we collect and use personal data which means that we are the ‘Data Controller’ and we are responsible for complying with Data Protection Laws and the General Data Protection Regulations (GDPR). 

In this Privacy Notice, we want to inform you what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.

Our Contact Details

BNB Guru Ltd                                                                                          

Address: 80 Berkeley Street, Glasgow, G3 7DS

Email: info@bnbguru.co.uk

If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact:

Data Protection Lead

BNB Guru Ltd                                                                                         

Address as above

What personal data we collect

We generally collect information from Individuals contacting us directly or via our website.  This can include Property Managers, Landlords or Customers making a booking.  We can collect, store or use the following types of personal data:

Special Categories of Personal Data that we collect:

We do not currently collect or use special categories of data

How we collect your information

In most cases, we collect your data directly from you.  We collect data and process it when you

Or Indirectly 

We also receive your data indirectly from the following sources:

Why we do we collect your information?

Where we collect and process personal data, we identify both the purpose and legal basis for doing so.  There are 6 possible legal bases which are:

Consent – where we have consent from the individual to the processing of his or her personal data for one or more specific purpose 

Contract – where the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering a contract

Legal Obligation – The processing is necessary for compliance with a legal obligation to which we are subject

Vital Interests – Where the processing is necessary in order to protect the vital interests of the data subject or another natural person

Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller 

Legitimate Interests – Where the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal date, in particular where the data subject is a child.

Our purpose and legal basis for the information we collect, and process allows us to:

PurposeLawful Basis
To understand your requirements prior to entering a booking or contract of service with youThe processing is necessary for the performance of an anticipated contract
To understand your requirements to ensure that any booking or contract of service meets your needsThe processing is necessary for the performance of a Contract with you
To fulfil our contract with you and provide you with the agreed services thereinThe processing is necessary for the performance of our Contract with you
To conclude payment processing of any booking or contract agreed with youThe processing is necessary for the performance and conclusion of our Contract with you.
To notify you about changes to our serviceIt is in our Legitimate Interests to use your personal information to keep you informed about any changes that may affect you
For electronic Marketing of similar services to existing or previous customersIt is in our Legitimate Interests to make customers aware of similar products or services to those they have purchased or had quotes for previously.
For electronic Marketing of services to new customersWe rely on Consent for direct electronic marketing to individuals 
For Direct Marketing to BusinessesIt is in our Legitimate Interests to market our services to other businesses which can include personal business email addresses
To comply with our legal obligations, law enforcement, court and regulatory bodies requirementsTo comply with our Legal Obligations
To identify and prevent fraudIt is in our Legitimate Interests to act as a responsible business

Where we rely on your consent you have the right to withdraw this consent at any time by contacting info@bnbguru.co.uk

Legitimate Interests – Where the processing of personal data is based on our Legitimate Interests, it is to improve on our service, security and prevent fraud or illegal activity in favour of the wellbeing of our customers and shareholders.  

Who we share your information with? 

From time to time we may share your personal information with third parties for the purposes set out above.  These are:

International data transfers

When using our booking system, it may be necessary to transfer personal information to countries or territories out with the EEA.  All transfers will be made in full compliance with all aspects of General Data Protection Regulations and in line with the country-specific regulations and legislation applicable to BNB Guru Ltd.

Automated decision-making or Profiling 

We do not process personal data for automated decision making or profiling 

How Long do we keep personal data for?

We will retain personal data in accordance with legal and regulatory requirements and for no longer than is necessary to fulfil the purposes set out in this privacy policy.  We maintain and review a detailed retention policy which documents how long we will hold different types of data.  The time period will depend on the purpose for which we collected the information and is never on an indefinite basis.  Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for tax, accounting or auditing purposes). 

The following details the criteria used to establish the retention period set out within our policy.

Where it is still necessary for the provision of our Services
This includes the duration of any contract for services we have with you and for a period of 12 months after the end of any contract with a view to maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined based on this general rule.

Where required by Statutory, contractual or other similar obligations
Corresponding storage obligations may arise, for example, from laws or regulation. It may also be necessary to store personal data relating to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.

Your Rights as a data subject  

As a data subject, you have rights in relation to your personal data.  These are:

The Right to Access – You have the right to request details of personal information held or processed and to copies of this data.  We do not usually charge for this service.

The Right to Rectification – You have the right to request that any information be corrected that you believe is inaccurate or to complete any information that you believe is incomplete.

The Right to Erasure – You have the right to request that we erase your personal information under certain conditions

The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances

The Right to Object to Processing – You have the right to object to our processing of your data, under certain conditions.

The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain conditions.

To exercise any of these rights or wish to make a complaint to us in respect of those rights, please contact:

BNB Guru Ltd                                                                                                   

Address: 80 Berkeley Street, Glasgow, G3 7DS

Telephone:      0141 739 7700                                                                                                   

Email: info@bnbguru.co.uk

You also have the right to complain to the Supervisory Authority.  Where you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at: 

Information Commissioners Office

Wycliffe House

Water Lane




Helpline: 0303 123 1113

Contractual Obligations and Consequences

In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, legal obligations) or can also result from contractual provisions such as payment details.  This means that it may sometimes be necessary to conclude or fulfil a contract, that the personal data be provided.  In those circumstances where the data is not provided or where certain rights are exercised below, (Erasure, Object) there is a possible consequence that the contract could not be fulfilled or concluded and may be cancelled.  

Cookies & similar technologies

When you visit our Website, we use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalised advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you visit or use the Website.   

On this website, we ‘the controller’ have integrated the component of a third-party service called Guesty Inc. ‘the processor’ when using our booking service. When visiting our website to make a booking, you are redirected to a separate domain with our third-party software processors.  For full details please see our separate Cookie Policy.

Data security

We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. We store your data in in files within Dropbox and use firewalls, antivirus, malware protection and password protection.  

Changes to our Privacy Notice

All businesses and their operations change from time to time.  BNB Guru Ltd consider and embed data privacy prior to making any such changes.  We keep our Privacy Notice under regular review to ensure that any changes are captured, and you are kept informed.  

This Privacy Notice was last updated on 18th February 2020.  

Ready to join BnB Guru?

Get Started